Frequently Asked Questions

How can we serve you?

  • We define “whipped” as an additional post-production aeration process used to increase the volume of a product. Aeration essentially adds tiny air bubbles within the mixture. Thermae Cosmetic Laboratories currently doesn’t whip any of its products due to decreased shelf-life affects of aeration.

  • What ingredients are in Thermae Laboratories products? Our formulations blend cutting-edge research with nature's finest, organically sourced components for transformative skincare and maximum efficacy:

    • Organic grass-fed and finished beef tallow from pasture-raised, happy cows from IL, MO, or TN - Provides essential nutrients and lipids for profound hydration and skin barrier repair (in Tallow & Shea, Tallow Majesty).

    • Organic shea butter from sustainably harvested sources – Delivers rich, soothing moisture and anti-inflammatory benefits for silky-smooth skin (found in Shea-Aloe Bliss, Silky Body Butter, Tallow & Shea, Goatmilk & Honey).

    • Organic aloe vera from premium, naturally grown plants – Offers calming, hydrating properties to refresh and heal the skin (in Shea-Aloe Bliss, Roman Body Butter, Pure Hydrate, Goatmilk & Honey).

    • Organic oils and extracts from top-tier, ethically sourced botanicals – Including jojoba for balancing sebum, rose-hip for antioxidant-rich regeneration, evening primrose for omega fatty acids, sunflower for vitamin E infusion, coconut for antimicrobial protection, and olive oil for deep nourishment (featured in Tallow & Shea, Tallow Majesty, Silky Body Butter, Shea-Aloe Bliss, Roman Body Butter, Pure Hydrate, Goatmilk & Honey).

    • Supporting organic ingredients from high-quality, natural origins – Such as goat milk extract for gentle exfoliation and proteins, hydroxypropyltrimonium honey for humectant softness, beeswax for protective emollience, and glycerin for long-lasting hydration and comfort (in Goatmilk & Honey, Silky Body Butter, Roman Body Butter, Tallow & Shea, Pure Hydrate).

    • For full transparency, some of our products also include carefully selected preservatives like the paraben free optiphen plus and phenoxyethanol. Other preservatives such as methylparaben, propylparaben are used in select formulas to ensure safety and longevity, alongside emulsifiers and stabilizers such as cetearyl alcohol, stearic acid, and carbomer from trusted suppliers. View complete ingredient lists on individual product pages to discover exactly what's inside each formulation, tailored for radiant, healthy skin.

  • Absolutely not—we use only organic essences from ingredients or mild options like Cucumber Melon, steering clear of synthetics for a pure experience.

  • Shipping Origin? We ship directly from a facility in Lake Zurich, Illinois, USA.

    Shipping destinations? United States only at this time.

    Shipping timelines?

    • All orders shipped same-day before 3PM CST
      (excluding holidays)

    • Economy: 5-8 business days

    • Standard: 3-4 business days

    • Expedited: 1-2 business days

    All order communications handled via? Email support@thermaelabs.com with details—we prioritize quick resolutions.

  • Return policy details? Your trust matters—if not fully satisfied, contact support@thermaelabs.com within 30 days. Share Order ID, date, issue, and photos for a hassle-free refund or replacement.

    Starting a return? Email support@thermaelabs.com with your order info to begin.

    Exchanges possible? Return first, then reorder the new item seamlessly.

  • Subscription service? Yes, for effortless restocking and added value.

    Managing or renewing subscriptions? Handle via your account dashboard—renew or cancel anytime.